Hmm... I went and selected the Queue under "My Queues" and still no
change.
I imagine I'd able to just click on "You have 6 new message(s)!" to see
the 6 new messages as in 1.3.x -- But with 2.0 the only way to get at
this seems to be the 'All Messages' route.
I'd like to be able able to roll 2.0.x out to the support group I oversee,
but at this point its looking like I may be stuck with 1.3.x.
On Wed, 9 Aug 2006, Nils Breunese (Lemonbit Internet) wrote:
Alec Smith wrote:
After logging in, I see the usual indication that there are 6 new messages
on a line just above the line which says "Queue: My Queues". In 1.3.x I can
click on this link, and get a list of the 6 new messages awaiting a
response.
In OTRS 2.0.4, when I click to read these 6 new messages, the list does not
appear. Instead, I have to click on All Messages and then assume the 6 new
messages are the most recent.
Any ideas on how to resolve this issue? I'd very much appreciate
suggestions on a fix, or instructions on what additional info is needed to
identify the issue.
I have never used the 1.3.x series, but this sounds completely normal to me
as a 2.0.x user. The only thing you're probably missing is setting up 'My
Queues' for the agent user you logged in as. Going via All Messages is not
the normal route, but as long as the agent doesn't have anything set under
'My Queues' in his preferences an empty list will indeed appear. See
http://doc.otrs.org/2.0/en/html/x719.html (bottom of the page).
Nils Breunese.
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