I agree. You should use the password reset function and explain to end users that you don't know their passwords. In the long run, they will appreciate that. I don't know of a single support desk solution, nor any networked application that allows 'admins' to display the users current password.
HTH, Andy On 8/28/06 5:46 AM, "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: > Arvind Kumar wrote: > >> Sir, I am agree with you, but sometime I need the password of >> customer to rectify their problem. >> And for that I need it in original form not in encryped form. >> please suggest me that how can i get the password in its original >> form. > > You can't. Hashing functions are meant to be one-way functions. The > only thing that can be done when a user forgets a password which is > stored as a hash is resetting the password. Note that storing the > actual password is also a bit of a security risk. > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
