As per my original email, the documentation indicates that there should
be an otrs/installer.pl webbable script, and there is not. I am having problems therefore doing anything but installing it... It appears that the only useful scripts are in /var/www/otrs/bin/ and /var/www/otrs/scripts . The 'installer.pl' script is located in /var/www/otrs/bin/cgi-bin/, but I believe it does not run properly (I'd confirm, but I'm at work and that machine is off). An excerpt from the Suse RPM documentation indicating the expected path of the installer.pl script follows, below. Dustin >From the documentation: >>>>>>>> linux:~ # rpm -ivh /tmp/otrs.rpm otrs ################################################## Check OTRS user (/etc/passwd)... otrs exists. Next steps: [SuSEconfig] Execute 'SuSEconfig' to configure the webserver. [start Apache and MySQL] Execute 'rcapache restart' and 'rcmysql start' in case they don't run. [install the OTRS database] Use a webbrowser and open this link: http://localhost/otrs/installer.pl [OTRS services] Start OTRS 'rcotrs start-force' (rcotrs {start|stop|status|restart|start-force|stop-force}). Have fun! Your OTRS Team http://otrs.org/ <<<<<<<< linux: Andy Lubel wrote: Its even more simple to follow the docs at docs.otrs.org! Go through the "source" directions if you need more detail on whats happening when you type in this horrific 'rpm -I' command. -Andy On 9/25/06 5:04 AM, "Dustin Oprea" <[EMAIL PROTECTED]> wrote:Thanks a lot for your response.. I think I may need further help, though: I have these two questions: a) I notice there aren't two actual files named "webserver-cgi-setup" or "otrs-cgi-setup".... What are the scripts that I am expected to modify, if any? b) What must I do to begin setup? Is it as simple as just installing the rpm and opening the setup page? Dustin Alexander Scholler wrote:Hi Dustin, Dustin Oprea schrieb:I see that the installer.pl file used to set up the system should be in OTRS' root web directory, but it seems to be buried in "www/otrs/bin/cgi-bin/installer.pl" instead. I tried many different versions, and then just moving everything (as a last resort) to where the documentation says the installer script and every other webfile should be, but to no avail. What am I missing?The static web-files are located in URL-path /otrs-web/, that's the file-path [your installation specific otrs-home]/var/httpd/htdocs/. The dynamic pages (perl-scripts) are located in URL-path /otrs/, that's (if running CGI) [your installation specific otrs-home]/bin/cgi-bin/. It's not neccassary to move files within you otrs-installation. Watch you webserver-cgi-setup and ajust otrs-cgi-setup to fit it.Thanks :) . Dustin OpreaBye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ |
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/