I was wondering if I could be assisted within the installation. I know
I should be able to do this, but I'm having some trouble. None of the
scripts needed for setup appear to be where they are supposed to be...
My original email follows.
Dustin Oprea wrote:
The documentation indicates that there should
be an otrs/installer.pl webbable script, and there is not.
I am having problems therefore doing anything but installing it... It
appears that the only useful scripts are in /var/www/otrs/bin/ and
/var/www/otrs/scripts . The 'installer.pl' script is located in
/var/www/otrs/bin/cgi-bin/, but I believe it does not run properly (I'd
confirm, but I'm at work and that machine is off).
An excerpt from the Suse RPM documentation indicating the expected path
of the installer.pl script follows, below.
Dustin
>From the documentation:
>>>>>>>>
linux:~ # rpm -ivh /tmp/otrs.rpm
otrs ##################################################
Check OTRS user (/etc/passwd)... otrs exists.
Next steps:
[SuSEconfig]
Execute 'SuSEconfig' to configure the webserver.
[start Apache and MySQL]
Execute 'rcapache restart' and 'rcmysql start' in case they don't run.
[install the OTRS database]
Use a webbrowser and open this link:
http://localhost/otrs/installer.pl
[OTRS services]
Start OTRS 'rcotrs start-force' (rcotrs {start|stop|status|restart|start-force|stop-force}).
Have fun!
Your OTRS Team
http://otrs.org/
<<<<<<<<
linux:
Andy Lubel wrote:
Its even more simple to follow the docs at docs.otrs.org!
Go through the "source" directions if you need more detail on whats
happening when you type in this horrific 'rpm -I' command.
-Andy
On 9/25/06 5:04 AM, "Dustin Oprea" <[EMAIL PROTECTED]> wrote:
Thanks a lot for your response.. I think I may need further help, though:
I have these two questions:
a) I notice there aren't two actual files named "webserver-cgi-setup" or
"otrs-cgi-setup".... What are the scripts that I am expected to modify,
if any?
b) What must I do to begin setup? Is it as simple as just installing the
rpm and opening the setup page?
Dustin
Alexander Scholler wrote:
Hi Dustin,
Dustin Oprea schrieb:
I see that the installer.pl file used to set up the system should be
in OTRS' root web directory, but it seems to be buried in
"www/otrs/bin/cgi-bin/installer.pl" instead. I tried many different
versions, and then just moving everything (as a last resort) to where
the documentation says the installer script and every other webfile
should be, but to no avail.
What am I missing?
The static web-files are located in
URL-path /otrs-web/, that's the file-path [your installation specific
otrs-home]/var/httpd/htdocs/.
The dynamic pages (perl-scripts) are located in
URL-path /otrs/, that's (if running CGI) [your installation specific
otrs-home]/bin/cgi-bin/.
It's not neccassary to move files within you otrs-installation.
Watch you webserver-cgi-setup and ajust otrs-cgi-setup to fit it.
Thanks :) .
Dustin Oprea
Bye, Alex
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