On Wed, Nov 15, 2006 at 10:55:45AM -0600, Nathan Campbell wrote: > I needed the same thing, so I setup a second email account and that is > what OTRS pulls from. All emails sent to the real address are stored in > the mailbox and copied to the second address. It works perfectly.
Yes, it depends on the way you treat / store your emails. We'll do the following (not done yet): - create a pop3 / imap-account - redirect some "speaking" email-addresses like support@, [EMAIL PROTECTED] to this account - use fetchmail to fetch emails and procmail to pipe them into otrs (after some additional spam checking) - create filters in otrs to sort emails into different queues during setup (and testing) we'll keep the mails in the pop-account. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
