Hi When creating a "phone ticket" and assigning it to a certain queue, the notification of that ticket being created is not emailed to the users responsible for that queue, however it does show up in "My queue" when a user logs in.
Is this by design? Thanks Toby _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
