Hi Matas, Matas Labasauskas schrieb: > hello, > > i have one question here: > strange, but after we described working hours (9-18), OTRS system > continues to count (increase) ticket age after 18 oclock. OTRS > documentation says that ticket age is calculated only from 9 to 18 after > working hour are described.
Ticket-age is the mathematical difference between now and ticket-creation. Automatic ticket-unlock or escalation base on the above desribed hours within service hours. > > Best Regards > > -- > Matas Labasauskas Bye, Alex p.s. Ticket-age does not stop when closing a ticket (due to the fact that the ticket could be reopened). _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
