Hi, On Thu, May 10, 2007 at 05:20:24PM +0300, Matas Labasauskas wrote: >Is it possible to count ticket age only during working hours?
Not with a standard OTRS. OTRS needs to be patched to work this way. >Matas Labasauskas -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
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