Filippo, Are you using an internal DNS server which is set as authoritative for condor.it ? If so, does your internal DNS know about the MX records?
On 5/9/07 08:01, "Filippo Fiorani" <[EMAIL PROTECTED]> wrote: > Grande Nils! > > Thanks a lot, your mail give me a perfect starting point to solve my problem. > And more. I've a few notions about Linux (or *nix, generally speaking) systems > and sometimes I just need a small kick to get started the right direction. > Thus, that was a good kick. > > To answer your questions: > - "host mail.condor.it" replies with the correct address > - "dig mx condor.it" doesn't give me the two records you find, it lists a > single SOA record (our vpn server, see next) > - my /etc/resolv.conf only lists the IP of our proxy+dns+dhcp+vpn, plus a > 'search' line with our lan domain name (lan.condor.it) > - no resolving problems, as far as I can remember, on this machine > - I've run checkModules and the only ones missing are optional ones (LDAP, GD, > GD::Text, etc.) > > If you tell me network settings are not perfect, I won't be surprised. > > Cheers, > Filippo > > Nils Breunese (Lemonbit Internet) ha scritto: >> >> Filippo Fiorani wrote: >> >> >> >>> >>> Whenever I log in and try to add a new user (or a new client) tough, I >>> get an error page with this: >>> >>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007 >>> >>> Message: Email address ([EMAIL PROTECTED]) not valid (invalid >>> [EMAIL PROTECTED] (no mail exchanger (mx) found!)! )! >>> >>> Traceback (4323): >>> Module: Kernel::System::User::UserAdd (v1.50) Line: 223 >>> Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 192 >>> Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 >>> Module: >>> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::h >>> andler >>> (v) Line: 47 >>> Module: (eval) (v1.80) Line: 203 >>> Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 >>> Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 >>> Module: ModPerl::Registry::handler (v1.99) Line: 30 >>> >>> I've found something about this, telling me to disable CheckMXsomething >>> in Config.pm... which I've found in /etc/otrs/Kernel and looked already >>> turned off. >>> >>> So, question is: what am I doing wrong or overlooking? >>> >>> >> >> >> I don't believe you're doing anything wrong. OTRS is warning you that it >> can find no MX record for the domain condor.it. However, a 'dig mx >> condor.it' shows two MX records for condor.it: >> >> condor.it. 86300 IN MX 20 mx.it.colt.net. >> condor.it. 86300 IN MX 10 mail.condor.it. >> >> Your server doesn't have any resolving problems? >> >> You can turn off the check, this option is helping you to not enter >> addresses located on domains that have no MX record (i.e. non-existing >> domains or domains that don't have a correct mail setup). Apparently you >> got a false negative though. This could be because at the time you >> checked there were indeed no MX records for condor.it (don't think so, >> but it's possible) or maybe your server's networking is not setup >> properly. Can you run 'host mail.condor.it' from your server? And 'dig >> mx condor.it'? >> >> >> >>> >>> What is my system missing? Is there any good-installation-checklist for >>> otrs? >>> >>> >> >> >> Well, there's the requirements section of the docs. And you can run >> ~otrs/bin/otrs.checkModules to check if you have all required Perl >> modules installed. >> >> Nils Breunese. >> >> -- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL PROTECTED] ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "The secret of happiness is freedom, and the secret of freedom is courage". Pericles' Funeral Oration (431 BC) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
