Hi Torsten, Sorry what I meant about an altered ticket was that I would receive email notification if one of the tickets in my queues had been edited or replied to.
The queue is definitely in my queus and the option for a notification email is chosen as yes. Anything else I could be missing?? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Torsten Thau Sent: 24 May 2007 13:17 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notfication email -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Emily, Emily Flynn schrieb: > I?m having a problem with our system (2.1.7) in that when a new ticket > gets issued by a customer, I don?t receive a notification email. I have > the boxed ticked in the user management console that should make me > receive a mail, but I don?t. I receive mails if a ticket is altered, > and also an admin notification mail will reach me no problem. It?s only > when a new ticket gets issued that I?m not receiving mail, and that?s > the most important mail of all! what exactly do you mean by "altered". However, there're several notification types in the agent preferences: [New ticket notification] [Move notification] [Follow up notification] [Ticket lock timeout notification] ....have you checked the "new" notification and the queue is in your "My Queues"? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGVYIwvXo8m5PgoXQRApNRAJ93MMDNXtuCzZMJoKTpl2ex7AZfzACfSRhL zDNBQDdUIjs4ewIDXvhR6P0= =gaJT -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
