Hi Nils, Not. At user customer interface there are Junk and Postmaster and Misc and Raw queues. I am using Junk queue to catch spam and bounces and no-wanted tickets, so I need keep working that queue (Junk), but I would like "to hide" it from the user customer interface allowing to the user customer "see" only my own working queues (support software, support hardware, etc).
Thanks a lot Carlos -----Mensaje original----- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Nils Breunese (Lemonbit) Enviado el: Lunes, 25 de Junio de 2007 03:13 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Hide some queues Carlos Oyarzabal wrote: > As you know, there are some queues as default (Junk, Postmaster...), > all of theme are useful, but I would like to hide from the user > customer interface, keeping only the work queues (supportsoft, > supporthard, etc). Just hide; the queue must to keep working. > > Any ideas? So you want to have queues with messages you cannot reach? Nils. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
