We accomplished this by enabling Customer User Group support under Sysconfig, associating Customer Users with the 'users' group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to 'admin'.
________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos Oyarzabal Sent: Sunday, June 24, 2007 7:02 PM To: otrs@otrs.org Subject: [otrs] Hide some queues Hi list, As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working. Any ideas? Thanks a lot Carlos,
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