I have OTRS v2.1.7 and anytime a customer or agent includes an
attachment in the email it gets cut off by OTRS. So when customers
send in logs, the logs are removed from the message (even when
they're compressed using zip, tar, gz, etc.). We've had to setup a
completely different email outside of OTRS to have customers send
their attachments to because of this. They get to that address fine,
so I know it's not the mail server removing the attachments.
Additionally, when an Agent sends a customer an email with an
attachment, it's cutoff and the customer never receives it. We have
to upload it to our website for customers to download via HTTP or FTP.
I've gone through 'sysconfig' and set the attachment limit to 50MB,
set the max email size to 51200 KB (core::postmaster), and set the
WebMaxFileUpload to 52428800. None of this seems to help and
attachments are continuously removed/deleted/cutoff from customer
messages.
Is there something that I'm missing? Is there any other changes that
I can try?
Thanks!
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