You have to increase the maximum packet size in the mysql config. It's a mysql setting
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Shepherd Sent: Wednesday, July 11, 2007 12:46 PM To: User questions and discussions about OTRS.org Subject: [otrs] Attachments are cut off... I have OTRS v2.1.7 and anytime a customer or agent includes an attachment in the email it gets cut off by OTRS. So when customers send in logs, the logs are removed from the message (even when they're compressed using zip, tar, gz, etc.). We've had to setup a completely different email outside of OTRS to have customers send their attachments to because of this. They get to that address fine, so I know it's not the mail server removing the attachments. Additionally, when an Agent sends a customer an email with an attachment, it's cutoff and the customer never receives it. We have to upload it to our website for customers to download via HTTP or FTP. I've gone through 'sysconfig' and set the attachment limit to 50MB, set the max email size to 51200 KB (core::postmaster), and set the WebMaxFileUpload to 52428800. None of this seems to help and attachments are continuously removed/deleted/cutoff from customer messages. Is there something that I'm missing? Is there any other changes that I can try? Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
