I was having the same problem and changed the configuration to use the
file system. There is information in "otrs_admin_book.pdf" in section
17.1.2. The setting you need to change is explained in B.2.4.14 in the
same manual.
I am on Windows and it fixed the problem.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Friday, July 13, 2007 11:00 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Attachments are cut off...
You have to increase the maximum packet size in the mysql config. It's a
mysql setting
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jeff
Shepherd
Sent: Wednesday, July 11, 2007 12:46 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Attachments are cut off...
I have OTRS v2.1.7 and anytime a customer or agent includes an
attachment in the email it gets cut off by OTRS. So when customers
send in logs, the logs are removed from the message (even when
they're compressed using zip, tar, gz, etc.). We've had to setup a
completely different email outside of OTRS to have customers send
their attachments to because of this. They get to that address fine,
so I know it's not the mail server removing the attachments.
Additionally, when an Agent sends a customer an email with an
attachment, it's cutoff and the customer never receives it. We have
to upload it to our website for customers to download via HTTP or FTP.
I've gone through 'sysconfig' and set the attachment limit to 50MB,
set the max email size to 51200 KB (core::postmaster), and set the
WebMaxFileUpload to 52428800. None of this seems to help and
attachments are continuously removed/deleted/cutoff from customer
messages.
Is there something that I'm missing? Is there any other changes that
I can try?
Thanks!
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