Hi, You probably already have a FQDN set under your configuration file :
$Self->{'FQDN'} = 'yourhost.example.com'; Did you check on Kernel/Config.pm configuration file please ? Laurent Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit : > Thank you! > > The problem is that it doesn't save... > > After making the change in sysconfig/framework/core/FQDN and then click > "Update" at the bottom of the page, the page then refreshes to have > "fc4" in the FQDN field and not what I changed to. Under the FQDN field > the default is my actual FQDN (DEFAULT: helpdesk.domainname.com) > > The check-box on the left of the section is grey. > > I have about 4 hours trying to fix this problem! > > This is a OTRS 2.1.1 Virtual Appliance > > > -----Original Message----- > From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED] > Sent: Tuesday, July 17, 2007 10:26 AM > To: User questions and discussions about OTRS.org > Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set > - > > X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP > for more information > X-Novomaris-Novomaris MailScanner: Found to be clean > X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED] > X-Spam-Status: No > > The easiest way to change the FQDN, is to change it in SysConfig -> > Framework -> Core (without having to edit config files manually) > SysConfig is accessible via web interface, in the Admin Area. > > Gabriele > > ----- Original Message ----- > From: "Sanson, Rick" <[EMAIL PROTECTED]> > To: "otrs" <otrs@otrs.org> > Sent: Tuesday, July 17, 2007 4:40 PM > Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set > - > > > Thanks! > > The problem is that the change is not being saved and I dont know what > file is used to define "Core". > > Any ideas? > > -----Original Message----- > From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] > Sent: Tuesday, July 17, 2007 8:12 AM > To: User questions and discussions about OTRS.org > Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set > - > > Rick Sanson wrote: > > > Where is the "OTRS_CONFIG_FQDN" set? > > <OTRS_CONFIG_FQDN> uses the FQDN that you set as the value of $Self-> > {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it > under Framework -> Core). > > > I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the > > real FQDN never appears in any responses. > > What did you set exactly? And what do you get? Nothing, http:///? > > Nils Breunese. > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ > > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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