Hi all,
some servers that we manage, are configured to send automatic emails on
errors: when an error occurs, a mail i s sent every 5 minutes.
My boss asked me to integrate these warnings in OTRS, so that a new ticket
is created when an error occurs.
So I need to filter emails coming from those specified addresses, in order
to prevent multiple copies of the same ticket (a new mail is sent every 5
minutes until problem's solved or notification is stopped).
I was thinking about a filter that allows a specified address, to open only
1 ticket every (say) 1 hour.
Is this possible, can someone give me some guidelines about this, or a
better way to filter automatic mails?
Thanks a lot
Gabriele
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Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . [EMAIL PROTECTED]
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ECOH MEDIA S.r.l.
Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore
(PE) . Italy . www.ecohmedia.com
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