Hi Gabriele,
Nils Breunese (Lemonbit) schrieb:
Gabriele D'Andrea wrote:
some servers that we manage, are configured to send automatic emails
on errors: when an error occurs, a mail i s sent every 5 minutes.
My boss asked me to integrate these warnings in OTRS, so that a new
ticket is created when an error occurs.
So I need to filter emails coming from those specified addresses, in
order to prevent multiple copies of the same ticket (a new mail is
sent every 5 minutes until problem's solved or notification is stopped).
I was thinking about a filter that allows a specified address, to open
only 1 ticket every (say) 1 hour.
Is this possible, can someone give me some guidelines about this, or a
better way to filter automatic mails?
Can't the monitoring software be configured to send out only one email
per error to your OTRS queue?
That would be great.
Otherwise, perhaps you have to write your own Postmaster-module like the
ones on PostMaster::PreFilterModule###*
Within this module, you have to recognize the server affected and search
for an open ticket on this server.
If you found one, mark the new mail as follow-up on this ticket,
otherwise create a new ticket and mark it as ticket on the specific
affected server.
I didn't verify this implementation-suggest if it is feasable and a good
way, these are just my quick ideas on your request.
There is also a nagios-module on ftp - perhaps you can use it as
template to modify it...?
Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
