Hi Jeff, I think you need to read this announcement on top of the download page : http://otrs.org/download/
interested links : - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 - http://lists.otrs.org/pipermail/announce/2007/000076.html Best regards, Laurent MINOST Le vendredi 10 août 2007 à 08:01 -0700, Jeff Shepherd a écrit : > Hello, > > I decided to upgrade our OTRS installation on Fedora 3 from 2.2.1 to > 2.2.2. After downloading the RPM, then running: > > rpm -U otrs-2.2.2-01.i386.rpm > > I ran the MySQL update script that you're supposed to run: > > cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs > > However, when I run that, I get: > > [EMAIL PROTECTED] scripts]# cat DBUpdate-to-2.2.2.sql | mysql -f -u > root otrs > ERROR 1060 at line 13: Duplicate column name 'first_response_time' > ERROR 1060 at line 14: Duplicate column name 'solution_time' > [EMAIL PROTECTED] scripts]# > > Now, when I try to login to OTRS, I get: > > > > Software error: > > Can't use an undefined value as a HASH reference at > /opt/otrs//Kernel/System/Ticket/Article.pm line 1409. > > > For help, please send mail to the webmaster, giving this error > message and the time > and date of the error. > > Isn't this what the update script is supposed to fix? > > Our ticket system is now down, any ideas? > > Thanks for the help! > > -Jeff > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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