Laurent,
When we began using OTRS, the newest version they had for Fedora was
only supported up to Fedora Core 3. I'm interested in upgrading to
either Fedora 7 or Fedora 6. However, do you have any suggestions or
possibly even a basic summary of steps that I can do to make sure that
all existing tickets get moved to the new system?
Thank you for the help thus far!
-Jeff
Laurent Minost wrote:
Jeff,
Same as Nils, everything went OK when I upgraded from 2.2.1 to 2.2.2
with the two SQL statements addon provided on the download page ( done
on Fedora 7 and RedHat EL4).
But as a difference, I prefer using a new OTRS install by backuping
old dirs/SQL dump then rpm -e old otrs package and then rpm -ivh new
package, then i set back all my config changes needed and all my
customizations on source code by a home-made shell script using diff
and patch against old and new version ...
I got some strange things for others packages when rpm -Uvh sometimes ...
Best regards,
Laurent MINOST
Le vendredi 10 août 2007 à 08:34 -0700, Jeff Shepherd a écrit :
Laurent,
I read the announcement. If you read my email I explicitly state that I
ran the script:
cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs
But, I still get the error that this is supposed to fix.
Whenever I do an update/upgrade, I do the following:
1. rpm -U filename
2. Then, I run the update script as needed for that update.
3. I then run:
service httpd restart
service mysqld restart
service crond restart
service otrs start
That's all that I do. Is there something wrong with these steps?
-Jeff
Laurent Minost wrote:
> Hi Jeff,
>
> I think you need to read this announcement on top of the download page
> : http://otrs.org/download/
>
> interested links :
> -
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192>
> <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192>>
> - http://lists.otrs.org/pipermail/announce/2007/000076.html
>
> Best regards,
>
> Laurent MINOST
>
>
> Le vendredi 10 août 2007 à 08:01 -0700, Jeff Shepherd a écrit :
>> Hello,
>>
>> I decided to upgrade our OTRS installation on Fedora 3 from 2.2.1 to
>> 2.2.2. After downloading the RPM, then running:
>>
>> rpm -U otrs-2.2.2-01.i386.rpm
>>
>> I ran the MySQL update script that you're supposed to run:
>>
>> cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs
>>
>> However, when I run that, I get:
>>
>> [EMAIL PROTECTED] scripts]# cat DBUpdate-to-2.2.2.sql | mysql -f -u
>> root otrs
>> ERROR 1060 at line 13: Duplicate column name 'first_response_time'
>> ERROR 1060 at line 14: Duplicate column name 'solution_time'
>> [EMAIL PROTECTED] scripts]#
>>
>> Now, when I try to login to OTRS, I get:
>>
>>
>> * Software error:*
>>
>> Can't use an undefined value as a HASH reference at
>> /opt/otrs//Kernel/System/Ticket/Article.pm line 1409.
>>
>>
>> For help, please send mail to the webmaster, giving this error
>> message and the time
>> and date of the error.
>>
>> Isn't this what the update script is supposed to fix?
>>
>> Our ticket system is now down, any ideas?
>>
>> Thanks for the help!
>>
>> -Jeff
>>
>>
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>>
> ------------------------------------------------------------------------
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
