New Phone Ticket (in nav) removal: Admin > Sysconfig > Group = Ticket > Frontend::Agent::ModuleRegistration (I think you just uncheck the box ³Frontend::Module###AgentTicketPhone:²)
I looked around sysconfig too and don¹t see a way to remove the Telephone reply but I know its possible with sysconfig. Anyone else remember where they may have seen that? I also didn¹t see the default state setting in sysconfig but im pretty sure, again its there and maybe someone else in this list can help locate? -Andy On 8/14/07 12:50 PM, "Markus Uelzer" <[EMAIL PROTECTED]> wrote: > Hi Andy! > > Thansk for your fast response. > > More or less I am aware that I can find this functions somewhere in the > Sysconfig. But i have 0 Idea where exactly. I'm clicking through all points > here since about 30 minutes, but no clue so far :( > > > > Thanks :) > > > > > > > > Von: "User questions and discussions about OTRS.org" > Gesendet: 14.08.07 18:41:55 > An: "User questions and discussions about OTRS.org" > Betreff: Re: [otrs] Deactivating Telephone tickets + standard status after > ticket anwer > > Check sysconfig for removing menu items. Its really easy once you locate it > :) > > For the default ticket status I think its also in sysconfig for default ticket > state. > > HTH, > > Andy Lubel > > > On 8/14/07 12:25 PM, "Markus Uelzer" <[EMAIL PROTECTED]> wrote: > >> >> >> Hello folks, >> >> 2 things that i haven't figutred out so far by using the documentation. >> >> Telephone: Since our agents do not give telephone support the "Telephone >> Ticket" button in the Top bar, as well as the link "Call customer" right to >> every ticket is more or less useless. Can I deactivate those 2 functions >> somehow without editing 100000 files? >> >> The second one. Is it possible to set the default ticket status to "closed" >> as soon as an angent answers the ticket? Of course there is the dropdown when >> answering a ticket, but it would be great, if the agent has not to choose >> "close" for every answer he gives. >> >> >> >> >> >> Many thanks in advance! >> >> >> >> >> >> >> >> Jetzt neu! Schützen Sie Ihren PC mit McAfee und WEB.DE. 3 Monate >> kostenlos testen. http://www.pc-sicherheit.web.de/startseite/?mc=022220 >> <http://www.pc-sicherheit.web.de/startseite/?mc=022220> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > - > > > _______________________________________________OTRS mailing list: otrs - > Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo > unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport or consulting > for your OTRS system?=> http://www.otrs.com/ > > > > Jetzt neu! Schützen Sie Ihren PC mit McAfee und WEB.DE. 3 Monate > kostenlos testen. http://www.pc-sicherheit.web.de/startseite/?mc=022220 > <http://www.pc-sicherheit.web.de/startseite/?mc=022220> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ --
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