> For the 2nd one, default ticket status can be changed within sysconfig,
> too. But i don't remeber where i found it ;)
Youn can change that in
Ticket -> Frontend::Agent::Ticket::ViewCompose
editing the field
Ticket::Frontend::AgentTicketCompose###StateDefault:
Default next state if a ticket is composed, answered, e.g.
(Default: open)
Bye
Gabriele
----- Original Message -----
From: Markus Uelzer
To: User questions and discussions about OTRS.org
Sent: Wednesday, August 15, 2007 9:38 AM
Subject: Re: [otrs] Deactivating Telephone tickets + standard status after
ticket anwer
Found both in the sysconfig, thanks!
As soon as you disbale the "Phoneticket" Module, also the link with the
telephon reply disappears.
For the 2nd one, default ticket status can be changed within sysconfig, too.
But i don't remeber where i found it ;)
Thanks!
------------------------------------------------------------------------
Von: "User questions and discussions about OTRS.org"
Gesendet: 14.08.07 20:35:15
An: "User questions and discussions about OTRS.org"
Betreff: Re: [otrs] Deactivating Telephone tickets + standard status
after ticket anwer
New Phone Ticket (in nav) removal:
Admin > Sysconfig > Group = Ticket > Frontend::Agent::ModuleRegistration
(I think you just uncheck the box
Frontend::Module###AgentTicketPhone:)
I looked around sysconfig too and dont see a way to remove the
Telephone reply but I know its possible with sysconfig. Anyone else remember
where they may have seen that?
I also didnt see the default state setting in sysconfig but im pretty
sure, again its there and maybe someone else in this list can help locate?
-Andy
On 8/14/07 12:50 PM, "Markus Uelzer" <[EMAIL PROTECTED]> wrote:
Hi Andy!
Thansk for your fast response.
More or less I am aware that I can find this functions somewhere in
the Sysconfig. But i have 0 Idea where exactly. I'm clicking through all points
here since about 30 minutes, but no clue so far :(
Thanks :)
----------------------------------------------------------------------
Von: "User questions and discussions about OTRS.org"
Gesendet: 14.08.07 18:41:55
An: "User questions and discussions about OTRS.org"
Betreff: Re: [otrs] Deactivating Telephone tickets + standard status
after ticket anwer
Check sysconfig for removing menu items. Its really easy once you
locate it :)
For the default ticket status I think its also in sysconfig for
default ticket state.
HTH,
Andy Lubel
On 8/14/07 12:25 PM, "Markus Uelzer" <[EMAIL PROTECTED]> wrote:
Hello folks,
2 things that i haven't figutred out so far by using the
documentation.
Telephone: Since our agents do not give telephone support the
"Telephone Ticket" button in the Top bar, as well as the link "Call customer"
right to every ticket is more or less useless. Can I deactivate those 2
functions somehow without editing 100000 files?
The second one. Is it possible to set the default ticket status to
"closed" as soon as an angent answers the ticket? Of course there is the
dropdown when answering a ticket, but it would be great, if the agent has not
to choose "close" for every answer he gives.
Many thanks in advance!
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