Hi, Don't mix customers and agents. The owner of a ticket is in OTRS the agent who is working on it. What you seem to have configured is the customer part of the notifications.
For agent notifications, each of them have to configure the notifications in their preferences (and select the queues in "my queues"). If i remember you can also set the agent preferences in the admin interface. 2007/8/17, david raistrick <[EMAIL PROTECTED]>: > > Folks, > > Just installed 2.2.2 and am trying to get things setup. > > I'm having trouble getting the system to send a notification email to > members of a Queue when a new ticket is created in the Queue. > > Email in general works (to the owner of a ticket when the ticket is > created or closed, user creation and password emails, etc). > > >From what I can tell, all of the correct options are turned on to allow > these notification emails to happen, but no email is ever generated. > > Here's what shows up in the log. [EMAIL PROTECTED] is the "customer" who > created the ticket, and is not a member of the queue the ticket is created > it: > > Aug 17 18:26:32 miami OTRS-CGI-10[20987]: > [Notice][Kernel::System::Ticket::TicketCreate] New Ticket > [2007081710000057/.....] created (TicketID=15,Queue=Sysadmin,Priority=3 > normal,State=new) > Aug 17 18:26:32 miami OTRS-CGI-10[20987]: > [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'test > customer <[EMAIL PROTECTED]>' from 'OTRS System <[EMAIL PROTECTED]>'. > HistoryType => SendAutoReply, Subject => [Ticket#2007081710000057] .....; > Aug 17 18:26:32 miami OTRS-CGI-10[20987]: > [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto > response (SendAutoReply) for Ticket [2007081710000057] (TicketID=15, > ArticleID=31) to 'test customer <[EMAIL PROTECTED]>'. > > > > > Any help, suggestions, documentation pointers, or known bugs that might > help me out here? > > I've make sure the queue has a "auto reply/new ticket" set in > AutoResponses <> Queue. > > > > Ideas? > > > thanks. > > > > --- > david raistrick http://www.netmeister.org/news/learn2quote.html > [EMAIL PROTECTED] http://www.expita.com/nomime.html > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
