Folks,
Just installed 2.2.2 and am trying to get things setup.
I'm having trouble getting the system to send a notification email to
members of a Queue when a new ticket is created in the Queue.
Email in general works (to the owner of a ticket when the ticket is
created or closed, user creation and password emails, etc).
From what I can tell, all of the correct options are turned on to allow
these notification emails to happen, but no email is ever generated.
Here's what shows up in the log. [EMAIL PROTECTED] is the "customer" who
created the ticket, and is not a member of the queue the ticket is created
it:
Aug 17 18:26:32 miami OTRS-CGI-10[20987]:
[Notice][Kernel::System::Ticket::TicketCreate] New Ticket
[2007081710000057/.....] created (TicketID=15,Queue=Sysadmin,Priority=3
normal,State=new)
Aug 17 18:26:32 miami OTRS-CGI-10[20987]:
[Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'test
customer <[EMAIL PROTECTED]>' from 'OTRS System <[EMAIL PROTECTED]>'.
HistoryType => SendAutoReply, Subject => [Ticket#2007081710000057] .....;
Aug 17 18:26:32 miami OTRS-CGI-10[20987]:
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [2007081710000057] (TicketID=15,
ArticleID=31) to 'test customer <[EMAIL PROTECTED]>'.
Any help, suggestions, documentation pointers, or known bugs that might
help me out here?
I've make sure the queue has a "auto reply/new ticket" set in
AutoResponses <> Queue.
Ideas?
thanks.
---
david raistrick http://www.netmeister.org/news/learn2quote.html
[EMAIL PROTECTED] http://www.expita.com/nomime.html
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