david raistrick wrote:
For agent notifications, each of them have to configure the notifications in their preferences (and select the queues in "my queues"). If i remember you can also set the agent preferences in the admin interface.The agent's preference screen, the queue's preference screen, and the database entry for the agents (all of them) indicate that the agents should get email when a new ticket is created. The queue (any queue, this isn't specific to one) does up show in the agent's "My Queues."
But is the queue selected? Notifications are only sent for selected queues.
Nils Breunese.
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