Did you also update the OTRS database schema? (2.1 -> 2.2)
-----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Jeff Shepherd Verzonden: vrijdag 24 augustus 2007 1:09 Aan: User questions and discussions about OTRS.org Onderwerp: Re: AW: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... I've completely done a fresh install of OTRS 2.2.2 on FC 6, just imported the MySQL stuff and I still don't get any of the below stuff back. Now, under GenericAgent I can select Priorities anymore. This crap just keep disappearing... -Jeff Manuel Ernst wrote: > Hi Jeff, > > For me everything seems to be working fine now (apart from the performance > issue mentioned). > > What I had to do was to uninstall the old version and move away the old > directory /opt/otrs, to create a completely new installation: > rpm -ivh otrs-2.2.2-01.i386.rpm > > Then I copied back Kernel/Config.pm with all settings and installed the > database. > > Best regards, > Manuel > > > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jeff Shepherd > Gesendet: Freitag, 3. August 2007 19:40 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... > > Hi Manuel, > Just as an FYI, I have posted a bug on this. It's bug report 2100. If > you want, you can also log on to the bug tracker and provide some > additional information there. > > I'm seeing the same thing as you. The biggest problem with this for me > is that I can't modify users. So I have to take extra care when I add > users on so that I don't miss a field or need to change a setting. The > same goes for queues. I can't modify any queues, they simply don't show up. > > -Jeff > > Manuel Ernst wrote: > >> Hello, >> >> As this is my first post in this list, I shortly want to introduce myself. >> >> My name is Manuel Ernst and I work in Switzerland near Basel. At the moment >> we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to >> version 2.2.1. >> >> It seems that I have the same problem as you have, but when I search for * >> all users are displayed. For other views such as "Customer User <-> >> Services" this search seems to be set as default. >> >> Maybe there is a possibility to change this setting? >> >> Best regards, >> Manuel >> >> >> >> >> >> -----Ursprüngliche Nachricht----- >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jeff Shepherd >> Gesendet: Dienstag, 24. Juli 2007 19:19 >> An: User questions and discussions about OTRS.org >> Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... >> >> Has anyone else seen the same problem? >> >> -Jeff >> >> Jeff Shepherd wrote: >> >> >>> Actually, there are a lot of things missing (email addresses, >>> signature, salutation, roles, and groups - in addition to users). >>> After I did the upgrade, I ran (from /opt/otrs/scripts/): >>> >>> cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs >>> >>> This made all of the tickets appear correctly. Is there another >>> update script that I'm supposed to run? >>> >>> Thank you again! >>> >>> -Jeff >>> >>> >>> Jeff Shepherd wrote: >>> >>> >>>> I've just updated my OTRS installation on Fedora 3 and now under >>>> Admin -> Users, nothing is listed. I see the users listed when I go >>>> to "Admin Notification" and a few other places, however, I cannot >>>> modify the users under the actual "Users" control. >>>> >>>> Any thoughts? >>>> >>>> Thanks! >>>> >>>> -Jeff >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support or consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >>> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> ----------------------------------------------------------------------------- >> CAUTION - This message may contain privileged and confidential information >> intended only for the use of the addressee named above. >> If you are not the intended recipient of this message you are hereby >> notified that any use, dissemination, distribution or reproduction of this >> message is prohibited. >> If you have received this message in error please notify AMCOR Rentsch >> immediately. >> Any views expressed in this message are those of the individual sender and >> may not necessarily reflect the views of AMCOR Rentsch. >> ----------------------------------------------------------------------------- >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> =http://www.otrs.com/ >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
