Hi, I was having the same problem with Customer frontend, when creating a new ticket, default queue needs to be selected and we use only one... Didn't find a solution so I modified source code for it to avoid adding "-" entry. Maybe it's the same for you. If you find a solution or modify the code, I will be interested by your final resolution :)
Thanks. BR, Laurent MINOST Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit : > Hallo! > > i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we > mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go > the same Queue. But in OTRS the preselcetion for those Fileds is "-" > and you have to Click on "Problem" and the right Queue. > Is there a way set Standard Values for those Fileds? > I cant find Anything in Sysconfig... > > Thank You! > Freundliche Grüße > > i. A. Thomas Büchling > Praktikant / IT-Services > > Tel +49 (0)561/ 4991 -125 > Fax +49 (0)561/ 4991 -93125 > [EMAIL PROTECTED] > http://www.rudolph-log.de > http://www.logeon.net > -------------------------------------- > Rudolph Logistik Gruppe > -------------------------------------- > Rudolph Holding GmbH > Harzweg 10 > D 34225 Baunatal > > Amtsgericht Kassel HRB 6548 > Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten Rudolph, > Peter Malkomeß > ------------------------------------- > Abonnieren Sie unseren Newsletter RudolphREPORT unter > http://www.rudolph-log.de/aktuelles/aktuelles.cfm > >
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