i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use
Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But
in OTRS the preselcetion for those Fileds is "-" and you have to Click on
"Problem" and the right Queue.
Look if there are some options to insert default values in SysConfig -> Ticket
-> Frontend::Agent::Ticket::ViewPhoneNew
> I was having the same problem with Customer frontend, when creating a
> new ticket, default queue needs to be selected and we use only one...
In SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewNew edit the
following option inserting the queue you want your customers to use
CustomerPanelOwnSelection:
Here you can insert the Queues, which the customer can select in the
Customer-Interface.
Etichetta Content
Hope this helps
Gabriele
----- Original Message -----
From: Laurent Minost
To: User questions and discussions about OTRS.org
Sent: Wednesday, September 12, 2007 2:19 PM
Subject: Re: [otrs] Standard Types and Queues
Hi,
I was having the same problem with Customer frontend, when creating a new
ticket, default queue needs to be selected and we use only one...
Didn't find a solution so I modified source code for it to avoid adding "-"
entry. Maybe it's the same for you.
If you find a solution or modify the code, I will be interested by your final
resolution :)
Thanks.
BR,
Laurent MINOST
Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit :
Hallo!
i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly
use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue.
But in OTRS the preselcetion for those Fileds is "-" and you have to Click on
"Problem" and the right Queue.
Is there a way set Standard Values for those Fileds?
I cant find Anything in Sysconfig...
Thank You!
Freundliche Grüße
i. A. Thomas Büchling
Praktikant / IT-Services
Tel +49 (0)561/ 4991 -125
Fax +49 (0)561/ 4991 -93125
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