Hi, Sure ! :)This is now some few days I did this modification so I can't remember well which files were modified so : - you will find attached modified dtl and pm for OTRS v2.2.2 Customer's frontend, just do a diff with the original OTRS 2.2.2 dist files or with your already customized files, it will give you my own modifications ( and maybe other modifications about other things, my OTRS is far from the original 2.2.2 by now ...) - if you think there is something missing, don't hesitate to contact me back, I will check again the code to find all needed modifications.
Have fun. Best regards, Laurent Minost Luis Wong a écrit :
*I have this exactly same problem. Can you please share your code modifications?* *Thank you,* *Luis* * * *[otrs] Standard Types and Queues**Laurent Minost* lminost at denyall.com <mailto:otrs%40otrs.org?Subject=%5Botrs%5D%20Standard%20Types%20and%20Queues&In-Reply-To=01b801c7f5e2%24d71d63b0%248e04a8c0%40nettezza>/Thu Sep 13 11:07:33 GMT 2007/ * Previous message: [otrs] Standard Types and Queues <http://lists.otrs.org/pipermail/otrs/2007-September/020313.html> * Next message: [otrs] Standard Types and Queues <http://lists.otrs.org/pipermail/otrs/2007-September/020316.html> * *Messages sorted by:* [ date ] <http://lists.otrs.org/pipermail/otrs/2007-September/date.html#20314> [ thread ] <http://lists.otrs.org/pipermail/otrs/2007-September/thread.html#20314> [ subject ] <http://lists.otrs.org/pipermail/otrs/2007-September/subject.html#20314> [ author ] <http://lists.otrs.org/pipermail/otrs/2007-September/author.html#20314> ------------------------------------------------------------------------ Hi Gabriele,Thanks for your answer.This parameter CustomerPanelOwnSelection allows to set Queues for which Customers will have access through drop-down menu but it doesn't permit me : - to set the default queue - to avoid having this default queue set to '-' which is hard coded and added when drop-down menu is displayedThat's why I did some modifications on the code :(Best regards,Laurent MINOSTLe jeudi 13 septembre 2007 à 10:48 +0200, Gabriele D'Andrea a écrit :/ > i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we// > mostly use Telephone Tickets ) have the same Type ( "Problem" ) and// > go the same Queue. But in OTRS the preselcetion for those Fileds is// > "-" and you have to Click on "Problem" and the right Queue. // Look if there are some options to insert default values in SysConfig// -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew// // > I was having the same problem with Customer frontend, when creating// a // > new ticket, default queue needs to be selected and we use only// one...// // In SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewNew edit the// following option inserting the queue you want your customers to use // // CustomerPanelOwnSelection: // Here you can insert the Queues, which the customer can select in the// Customer-Interface. // Etichetta// // Content// // // // // // // // Hope this helps// Gabriele// ----- Original Message ----- // From: Laurent Minost // To: User questions and discussions about OTRS.org // Sent: Wednesday, September 12, 2007 2:19 PM// Subject: Re: [otrs] Standard Types and Queues// // // // Hi,// // I was having the same problem with Customer frontend, when// creating a new ticket, default queue needs to be selected and// we use only one...// Didn't find a solution so I modified source code for it to// avoid adding "-" entry. Maybe it's the same for you.// If you find a solution or modify the code, I will be// interested by your final resolution :)// // Thanks.// // BR,// // Laurent MINOST// // // Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas// a écrit : // // > Hallo! // > i want to Speed up the Ticket Typing Procedure.. Most// > Tickets ( we mostly use Telephone Tickets ) have the same// > Type ( "Problem" ) and go the same Queue. But in OTRS the// > preselcetion for those Fileds is "-" and you have to Click// > on "Problem" and the right Queue. // > Is there a way set Standard Values for those Fileds? // > I cant find Anything in Sysconfig... // > Thank You! // > Freundliche Grüße // > // > i. A. Thomas Büchling // > Praktikant / IT-Services // > // > Tel +49 (0)561/ 4991 -125 // > Fax +49 (0)561/ 4991 -93125 // > thomas_buechling at rudolph-log.de <http://lists.otrs.org/cgi-bin/listinfo/otrs> // > http://www.rudolph-log.de // > http://www.logeon.net // > -------------------------------------- // > Rudolph Logistik Gruppe // > -------------------------------------- // > Rudolph Holding GmbH // > Harzweg 10 // > D 34225 Baunatal // > // > Amtsgericht Kassel HRB 6548 // > Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten// > Rudolph, Peter Malkomeß // > ------------------------------------- // > Abonnieren Sie unseren Newsletter RudolphREPORT unter// > http://www.rudolph-log.de/aktuelles/aktuelles.cfm // > // > // // // // ______________________________________________________________// // _______________________________________________// OTRS mailing list: otrs - Webpage: http://otrs.org/// Archive: http://lists.otrs.org/pipermail/otrs// To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs// Support or consulting for your OTRS system?// => http://www.otrs.com//-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20070913/e4710947/attachment-0001.html ------------------------------------------------------------------------ size=2 width="100%" align=center> * Previous message: [otrs] Standard Types and Queues <http://lists.otrs.org/pipermail/otrs/2007-September/020313.html> * Next message: [otrs] Standard Types and Queues <http://lists.otrs.org/pipermail/otrs/2007-September/020316.html> * *Messages sorted by:* [ date ] <http://lists.otrs.org/pipermail/otrs/2007-September/date.html#20314> [ thread ] <http://lists.otrs.org/pipermail/otrs/2007-September/thread.html#20314> [ subject ] <http://lists.otrs.org/pipermail/otrs/2007-September/subject.html#20314> [ author ] <http://lists.otrs.org/pipermail/otrs/2007-September/author.html#20314> ------------------------------------------------------------------------More information about the otrs mailing list <http://lists.otrs.org/cgi-bin/listinfo/otrs>Luis Wong V. Gerente Tecnico //electro////COM// /*/banda ancha/*/ Telf: 593-4-2202249 Fax: 593-4-2200650 Cel: 098152651 /www.electrocom.info <http://www.electrocom.info/>/ /e-mail: //[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>/No virus found in this outgoing message. Checked by AVG Free Edition.Version: 7.5.488 / Virus Database: 269.14.4/1055 - Release Date: 10/7/2007 10:24 AM
# -- # CustomerTicketMessage.dtl - provides HTML form for customer message # Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/ # -- # $Id: CustomerTicketMessage.dtl,v 1.10 2007/06/18 09:33:57 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- <!-- start form --> <script language="JavaScript" type="text/javascript"> <!-- function submit_compose() { if (document.compose.Subject.value == "") { alert('$JSText{"A message should have a subject!"}'); document.compose.Subject.focus(); return false; } else if (document.compose.Body.value == "") { alert('$JSText{"A message should have a body!"}'); document.compose.Body.focus(); return false; } <!-- dtl:block:TicketFreeTextCheckJs --> else if (document.compose.$Data{"TicketFreeTextField"}.value == "") { alert('$JSText{"A required field is:"} ' + document.compose.$Data{"TicketFreeKeyField"}.value + '!'); document.compose.$Data{"TicketFreeTextField"}.focus(); return false; } <!-- dtl:block:TicketFreeTextCheckJs --> else { return true; } } //--> </script> <table border="0" width="100%" cellspacing="0" cellpadding="3"> <tr> <td class="mainhead"> $Env{"Box0"}$Text{"new ticket"}$Env{"Box1"} </td> </tr> <tr> <td class="mainbody"> <br> <table border="0" width="900" align="center" cellspacing="0" cellpadding="4"> <tr> <td colspan="2" class="contenthead">$Text{"Options"}</td> </tr> <tr> <td class="contentbody"> <form action="$Env{"CGIHandle"}" method="post" name="compose" enctype="multipart/form-data"> <input type="hidden" name="Action" value="$Env{"Action"}"> <input type="hidden" name="Subaction" value="StoreNew"> <input type="hidden" name="Expand" value=""> <input type="hidden" name="FormID" value="$QData{"FormID"}"> <table border="0"> <!-- dtl:block:TicketType --> <tr> <td class="contentkey">$Text{"Type"}:</td> <td class="contentvalue"> $Data{"TypeStrg"}</td> </tr> <!-- dtl:block:TicketType --> <tr> <td width="15%" class="contentkey">$Text{"To"}:</td> <td width="85%" class="contentvalue"> $Data{"ToStrg"} <font color="red" size="-2">$Text{"$Data{"Queue invalid"}"}</font> </td> </tr> # <tr> <td class="contentkey">$Text{"Cc"}:</td> <td class="contentvalue"> <input type="text" name="Cc" value="" size="70"> <font color="red" size="-2">$Text{"$Data{"Cc invalid"}"}</font> </td> </tr> # <tr> # <td class="contentkey">$Text{"Bcc"}:</td> # <td class="contentvalue"> # <input type="text" name="Bcc" value="" size="70"> # <font color="red" size="-2">$Text{"$Data{"Bcc invalid"}"}</font> # </td> # </tr> # <tr> <td class="contentkey">$Text{"Subject"}:</td> <td class="contentvalue"> <input type="text" name="Subject" value="$QData{"Subject"}" size="70"> <font color="red" size="-2">$Text{"$Data{"Subject invalid"}"}</font> </td> </tr> <!-- dtl:block:TicketService --> <tr> <td class="contentkey">$Text{"Service"}:</td> <td class="contentvalue"> $Data{"ServiceStrg"}</td> </tr> <!-- dtl:block:TicketService --> <!-- dtl:block:TicketSLA --> <tr> <td class="contentkey">$Text{"SLA"}:</td> <td class="contentvalue"> $Data{"SLAStrg"}</td> </tr> <!-- dtl:block:TicketSLA --> <tr> <td class="contentkey">$Text{"Text"}:</td> <td class="contentvalue"> <textarea name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}" wrap="$Env{"BrowserWrap"}">$QData{"Body"}</textarea> <font color="red" size="-2">$Text{"$Data{"Body invalid"}"}</font> </td> </tr> <tr> <td class="contentkey">$Text{"Attachment"}:</td> <td class="contentvalue"> <table cellspacing="0" cellpadding="0" width="400"> <!-- dtl:block:Attachment --> <tr> <td>$QData{"Filename"}</td> <td>$QData{"Filesize"}</td> <td align="right"> <input class="button" type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}"> </td> </tr> <!-- dtl:block:Attachment --> <tr> <td colspan="2"><input name="file_upload" type="file" size="40" class="fixed"></td> <td align="right"> <input class="button" type="submit" name="AttachmentUpload" value="$Text{"Attach"}"> <a name="attachment"></a> </td> </tr> </table> </td> </tr> <!-- dtl:block:Priority --> <tr> <td class="contentkey">$Text{"Priority"}:</td> <td class="contentvalue"> $Data{"PriorityStrg"}</td> </tr> <!-- dtl:block:Priority --> <!-- dtl:block:FreeText --> <tr> <td class="contentkey">$Data{"TicketFreeKeyField"}:</td> <td class="contentvalue">$Data{"TicketFreeTextField"}</td> </tr> <!-- dtl:block:FreeText --> # <tr> # <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td> # <td class="contentvalue">$Data{"TicketFreeTextField1"}</td> # </tr> # <tr> # <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td> # <td class="contentvalue">$Data{"TicketFreeTextField2"}</td> # </tr> # <tr> # <td class="contentkey">$Data{"TicketFreeKeyField3"}:</td> # <td class="contentvalue">$Data{"TicketFreeTextField3"}</td> # </tr> # <tr> # <td class="contentkey">$Data{"TicketFreeKeyField4"}:</td> # <td class="contentvalue">$Data{"TicketFreeTextField4"}</td> # </tr> <!-- dtl:block:FreeTime --> <tr> <td class="contentkey">$Text{"$QData{"TicketFreeTimeKey"}"}:</td> <td class="contentvalue">$Data{"TicketFreeTime"}</td> </tr> <!-- dtl:block:FreeTime --> # <tr> # <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td> # <td class="contentvalue">$Data{"TicketFreeTime1"}</td> # </tr> # <tr> # <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td> # <td class="contentvalue">$Data{"TicketFreeTime2"}</td> # </tr> </table> </td> </tr> <tr> <td class="contentfooter"> <input class="button" accesskey="g" type="submit" value="$Text{"Submit"}" onclick="return submit_compose();"> </td> </tr> </table> </form> <br> </td> </tr> </table> <!-- end form -->
CustomerTicketMessage.pm
Description: Perl program
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