Hi Andy,
FWIW, I tried the installation with MySQL and get the same error as I
did before with Postgres. Just cannot create a user agent.
Thanks,
Manoj
On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
Yeah, I'm still PPC here and its a little different than the intel
perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:
Can you give me any insight into how you installed the needed
modules or did
you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It just
worked first shot.
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Intel.
- Manoj
On 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... not installed! (required - use "perl -
MCPAN -
e shell;")
Digest::MD5 ... ok
Crypt::PasswdMD5 ... ok
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
XML::Parser ... ok
PDF::API2 ... ok
Compress::Zlib ... ok
Note that I am using Postgres so I shouldn't really need
DBD::mysql.
Thanks,
- Manoj
On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
Wow, this is proving annoying to do.. Taking more effort than I
expected,
the perl installed is multi-threaded....
Can you paste your otrs.checkmodules?
This is mine:
CGI ... ok
Date::Pcalc ... not installed!
Date::Format ... not installed!
DBI ... ok
DBD::mysql ... not installed!
Digest::MD5 ... ok
Crypt::PasswdMD5 ... not installed!
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... version 0.60 is not useable with OTRS. Please
use
an older or an newer one.
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... not installed! (for stats - not required)
GD::Text ... not installed! (for stats - not required)
GD::Graph ... not installed! (for stats - not required)
GD::Graph::lines ... not installed! (for stats - not required)
GD::Text::Align ... not installed! (for stats - not required)
XML::Parser ... ok
PDF::API2 ... not installed! (for PDF output - not
required)
Compress::Zlib ... ok
UGH. Well good news is I have a support contract, where they say
they
support "OS X".
-Andy
On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]>
wrote:
Thanks Andy! Your help is greatly appreciated.
- Manoj Patwardhan
On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
dude, leopard has been out for a week.. us experts havent had a
chance
to test yet, although it should work. major difference that i
can
think
of being apache.
ill be running through an install on my dev environment with
leopard
and
will try to replicate your issue. only thing is i use mysql
instead
of
postgress.
-Andy Lubel
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf
Of
Manoj Patwardhan
Sent: Sunday, November 04, 2007 9:40 AM
To: otrs@otrs.org
Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and
want
to
use Postgres as the back end.
I followed instructions and was able to eventually log in as
[EMAIL PROTECTED] and create groups and roles. However, when I
try to
create a new user agent, nothing happens. I looked at the Apache
(2.2)
error log and the message I see is the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
09:22:10
2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:
Need
UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
(858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
49,
referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Module: /
Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:
47,
referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
http://expsupport/otrs/index.pl?Action=AdminUser
Any ideas what might be going on? I get a similar log when I try
to
create a new customer account (using customer.pl).
Thanks!
--
Manoj Patwardhan
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Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
[EMAIL PROTECTED]
--
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