Hmm ok good to know it was you and not leopard. Now I think your problem on the check email address must have to do with NET::DNS module, possible incompatible.
Luckily I am going a different route for this incantation of OTRS, using ActivePerl rather than built in perl.. After I overcame the VHOST bug in serveradmin (name based hosting broken by default), I'm now going forward.. I'll let you know if I can do those things with activestates perl rather than leopards.. Should be done soon! Good news nonetheless! -Andy On 11/14/07 7:03 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: > Hi Andy, > > I have finally succeeded in running OTRS on Leopard and adding users. > I love it!!! > > Had to customize several settings in Config.pm and also turn off the > dns check for email addresses. > > Thanks for looking into this. > > - Manoj > > On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote: > >> Im still having a HELL of a time getting the built in perl to CPAN >> me up >> some needed OTRS modules. >> >> Just got approval for testing with a userland perl (activeperl). >> Should >> have that done today and I will hopefully not get the same problem >> as you so >> we can say you did something wrong :) >> >> That would really stink if OTRS just didn't work in Leopard.. >> >> -Andy >> >> >> On 11/8/07 8:38 PM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >> >>> Hi Andy, >>> >>> FWIW, I tried the installation with MySQL and get the same error as I >>> did before with Postgres. Just cannot create a user agent. >>> >>> Thanks, >>> Manoj >>> >>> >>> On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote: >>> >>>> Yeah, I'm still PPC here and its a little different than the intel >>>> perl I >>>> suspect. >>>> >>>> xservedev:~ root# perl --version >>>> >>>> This is perl, v5.8.8 built for darwin-thread-multi-2level >>>> >>>> What's yours say? >>>> >>>> >>>> >>>> >>>> On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >>>> >>>>>> Can you give me any insight into how you installed the needed >>>>>> modules or did >>>>>> you upgrade your OSX to a later version without erasing the disk? >>>>> >>>>> It was a clean install of Leopard (after erasing the disk). >>>>> >>>>> To install the modules I used the CPAN shell running as root. It >>>>> just >>>>> worked first shot. >>>>> >>>>>> Im having a hell of a time just installing Date::Pcalc.. >>>>>> >>>>>> What architecture are you on, PPC or Intel? >>>>> >>>>> Intel. >>>>> >>>>> - Manoj >>>>> >>>>> >>>>>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >>>>>> >>>>>>> Hi Andy, >>>>>>> >>>>>>> Here's the result of my running otrs.checkmodules: >>>>>>> >>>>>>> CGI ... ok >>>>>>> Date::Pcalc ... ok >>>>>>> Date::Format ... ok >>>>>>> DBI ... ok >>>>>>> DBD::mysql ... not installed! (required - use "perl - >>>>>>> MCPAN - >>>>>>> e shell;") >>>>>>> Digest::MD5 ... ok >>>>>>> Crypt::PasswdMD5 ... ok >>>>>>> LWP::UserAgent ... ok >>>>>>> IO::Scalar ... ok >>>>>>> IO::Wrap ... ok >>>>>>> MIME::Base64 ... ok >>>>>>> MIME::Tools ... ok >>>>>>> Mail::Internet ... ok >>>>>>> Net::DNS ... ok >>>>>>> Net::POP3 ... ok >>>>>>> Net::LDAP ... ok >>>>>>> Net::SMTP ... ok >>>>>>> Authen::SASL ... ok >>>>>>> GD ... ok >>>>>>> GD::Text ... ok >>>>>>> GD::Graph ... ok >>>>>>> GD::Graph::lines ... ok >>>>>>> GD::Text::Align ... ok >>>>>>> XML::Parser ... ok >>>>>>> PDF::API2 ... ok >>>>>>> Compress::Zlib ... ok >>>>>>> >>>>>>> Note that I am using Postgres so I shouldn't really need >>>>>>> DBD::mysql. >>>>>>> >>>>>>> Thanks, >>>>>>> - Manoj >>>>>>> >>>>>>> >>>>>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote: >>>>>>> >>>>>>>> Wow, this is proving annoying to do.. Taking more effort than I >>>>>>>> expected, >>>>>>>> the perl installed is multi-threaded.... >>>>>>>> >>>>>>>> Can you paste your otrs.checkmodules? >>>>>>>> >>>>>>>> This is mine: >>>>>>>> >>>>>>>> CGI ... ok >>>>>>>> Date::Pcalc ... not installed! >>>>>>>> Date::Format ... not installed! >>>>>>>> DBI ... ok >>>>>>>> DBD::mysql ... not installed! >>>>>>>> Digest::MD5 ... ok >>>>>>>> Crypt::PasswdMD5 ... not installed! >>>>>>>> LWP::UserAgent ... ok >>>>>>>> IO::Scalar ... ok >>>>>>>> IO::Wrap ... ok >>>>>>>> MIME::Base64 ... ok >>>>>>>> MIME::Tools ... ok >>>>>>>> Mail::Internet ... ok >>>>>>>> Net::DNS ... version 0.60 is not useable with OTRS. >>>>>>>> Please >>>>>>>> use >>>>>>>> an older or an newer one. >>>>>>>> Net::POP3 ... ok >>>>>>>> Net::LDAP ... ok >>>>>>>> Net::SMTP ... ok >>>>>>>> Authen::SASL ... ok >>>>>>>> GD ... not installed! (for stats - not required) >>>>>>>> GD::Text ... not installed! (for stats - not required) >>>>>>>> GD::Graph ... not installed! (for stats - not required) >>>>>>>> GD::Graph::lines ... not installed! (for stats - not required) >>>>>>>> GD::Text::Align ... not installed! (for stats - not required) >>>>>>>> XML::Parser ... ok >>>>>>>> PDF::API2 ... not installed! (for PDF output - not >>>>>>>> required) >>>>>>>> Compress::Zlib ... ok >>>>>>>> >>>>>>>> >>>>>>>> UGH. Well good news is I have a support contract, where they >>>>>>>> say >>>>>>>> they >>>>>>>> support "OS X". >>>>>>>> >>>>>>>> -Andy >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Thanks Andy! Your help is greatly appreciated. >>>>>>>>> >>>>>>>>> - Manoj Patwardhan >>>>>>>>> >>>>>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote: >>>>>>>>> >>>>>>>>>> dude, leopard has been out for a week.. us experts havent >>>>>>>>>> had a >>>>>>>>>> chance >>>>>>>>>> to test yet, although it should work. major difference that i >>>>>>>>>> can >>>>>>>>>> think >>>>>>>>>> of being apache. >>>>>>>>>> >>>>>>>>>> ill be running through an install on my dev environment with >>>>>>>>>> leopard >>>>>>>>>> and >>>>>>>>>> will try to replicate your issue. only thing is i use mysql >>>>>>>>>> instead >>>>>>>>>> of >>>>>>>>>> postgress. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -Andy Lubel >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -----Original Message----- >>>>>>>>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >>>>>>>>>> Behalf >>>>>>>>>> Of >>>>>>>>>> Manoj Patwardhan >>>>>>>>>> Sent: Sunday, November 04, 2007 9:40 AM >>>>>>>>>> To: otrs@otrs.org >>>>>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) >>>>>>>>>> >>>>>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) >>>>>>>>>> and >>>>>>>>>> want >>>>>>>>>> to >>>>>>>>>> use Postgres as the back end. >>>>>>>>>> >>>>>>>>>> I followed instructions and was able to eventually log in as >>>>>>>>>> [EMAIL PROTECTED] and create groups and roles. However, when I >>>>>>>>>> try to >>>>>>>>>> create a new user agent, nothing happens. I looked at the >>>>>>>>>> Apache >>>>>>>>>> (2.2) >>>>>>>>>> error log and the message I see is the following: >>>>>>>>>> >>>>>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 >>>>>>>>>> 09:22:10 >>>>>>>>>> 2007, referer: http://expsupport/otrs/index.pl? >>>>>>>>>> Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>>>>>>>>> referer: >>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Message: >>>>>>>>>> Need >>>>>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>>>>>>>>> referer: >>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Traceback >>>>>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Module: >>>>>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) >>>>>>>>>> Line: >>>>>>>>>> 49, >>>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Module: >>>>>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: >>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Module: >>>>>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: >>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Module: >>>>>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, >>>>>>>>>> referer: >>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>>>> Module: / >>>>>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) >>>>>>>>>> Line: >>>>>>>>>> 47, >>>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , >>>>>>>>>> referer: >>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>>>> >>>>>>>>>> Any ideas what might be going on? I get a similar log when I >>>>>>>>>> try >>>>>>>>>> to >>>>>>>>>> create a new customer account (using customer.pl). >>>>>>>>>> >>>>>>>>>> Thanks! >>>>>>>>>> -- >>>>>>>>>> Manoj Patwardhan >>>>>>>>>> _______________________________________________ >>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> Support or consulting for your OTRS system? >>>>>>>>>> => http://www.otrs.com/ >>>>>>>>>> _______________________________________________ >>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> Support or consulting for your OTRS system? >>>>>>>>>> => http://www.otrs.com/ >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> Support or consulting for your OTRS system? >>>>>>>>> => http://www.otrs.com/ >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> Support or consulting for your OTRS system? >>>>>>>> => http://www.otrs.com/ >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> Support or consulting for your OTRS system? >>>>>>> => http://www.otrs.com/ >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> Support or consulting for your OTRS system? >>>>>> => http://www.otrs.com/ >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support or consulting for your OTRS system? >>>>> => http://www.otrs.com/ >>>> >>>> Andy Lubel >>>> Application Administrator / IT Department >>>> >>>> GTSI Corp. >>>> 3901 Stonecroft Boulevard >>>> Chantilly, VA 20151 >>>> Tel: 1.800.999.GTSI ext.2309 >>>> Dir: 703.502.2309 >>>> [EMAIL PROTECTED] >>>> -- >>>> >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support or consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>>> >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
