Hi Andy,I have finally succeeded in running OTRS on Leopard and adding users. I love it!!!
Had to customize several settings in Config.pm and also turn off the dns check for email addresses.
Thanks for looking into this. - Manoj On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:
Im still having a HELL of a time getting the built in perl to CPAN me upsome needed OTRS modules.Just got approval for testing with a userland perl (activeperl). Should have that done today and I will hopefully not get the same problem as you sowe can say you did something wrong :) That would really stink if OTRS just didn't work in Leopard.. -Andy On 11/8/07 8:38 PM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:Hi Andy, FWIW, I tried the installation with MySQL and get the same error as I did before with Postgres. Just cannot create a user agent. Thanks, Manoj On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:Yeah, I'm still PPC here and its a little different than the intel perl I suspect. xservedev:~ root# perl --version This is perl, v5.8.8 built for darwin-thread-multi-2level What's yours say? On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:Can you give me any insight into how you installed the needed modules or did you upgrade your OSX to a later version without erasing the disk?It was a clean install of Leopard (after erasing the disk).To install the modules I used the CPAN shell running as root. It justworked first shot.Im having a hell of a time just installing Date::Pcalc.. What architecture are you on, PPC or Intel?Intel. - ManojOn 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:Hi Andy, Here's the result of my running otrs.checkmodules: CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... not installed! (required - use "perl - MCPAN - e shell;") Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok Note that I am using Postgres so I shouldn't really need DBD::mysql. Thanks, - Manoj On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:Wow, this is proving annoying to do.. Taking more effort than I expected, the perl installed is multi-threaded.... Can you paste your otrs.checkmodules? This is mine: CGI ... ok Date::Pcalc ... not installed! Date::Format ... not installed! DBI ... ok DBD::mysql ... not installed! Digest::MD5 ... ok Crypt::PasswdMD5 ... not installed! LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... okNet::DNS ... version 0.60 is not useable with OTRS. Pleaseuse an older or an newer one. Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... ok PDF::API2 ... not installed! (for PDF output - not required) Compress::Zlib ... okUGH. Well good news is I have a support contract, where they saythey support "OS X". -Andy On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:Thanks Andy! Your help is greatly appreciated. - Manoj Patwardhan On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:dude, leopard has been out for a week.. us experts havent had achance to test yet, although it should work. major difference that i can think of being apache. ill be running through an install on my dev environment with leopard and will try to replicate your issue. only thing is i use mysql instead of postgress. -Andy Lubel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Manoj Patwardhan Sent: Sunday, November 04, 2007 9:40 AM To: otrs@otrs.org Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) andwant to use Postgres as the back end. I followed instructions and was able to eventually log in as [EMAIL PROTECTED] and create groups and roles. However, when I try tocreate a new user agent, nothing happens. I looked at the Apache(2.2) error log and the message I see is the following: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 09:22:102007, referer: http://expsupport/otrs/index.pl? Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:Need UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback(858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:49, referer: http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer: http://expsupport/otrs/index.pl?Action=AdminUser [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: /Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:47, referer: http://expsupport/otrs/index.pl?Action=AdminUser[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:http://expsupport/otrs/index.pl?Action=AdminUserAny ideas what might be going on? I get a similar log when I tryto create a new customer account (using customer.pl). Thanks! -- Manoj Patwardhan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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