Smells like you're arrogant? I've worked in plenty of complex multi-user support request systems - I'm having trouble drawing parallels from them to OTRS though.
>>> Andy Lubel <[EMAIL PROTECTED]> 11/27/2007 10:46 >>> Smells like 1 man helpdesk? On 11/27/07 10:44 AM, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: > Kris Jacobs wrote: > >> Hmmm... thank you Nils. >> >> I'm used to working in Incident Monitor at a previous employer: >> http://www.monitor24-7.com/corp/prod_im_overview.asp >> >> This concept of locking tickets seems very foreign and counter- >> intuitive to me. > > I am not familiar with Incident Monitor, but how does that prevent > agent B from working on an issue, not knowing that agent A is also > busy working on that if it doesn't use some sort of locking? > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
