Brett, On Fri, 2007-11-30 at 08:58 +0100, Shawn Beasley wrote: > Hi Brett, > > > > I've been searching for a couple of days for a way to add new priorities > > beyond the 5 defaults that are present in the system. I've added a 6th in > > my mysql database but the option doesn't appear in any of the drop down > > lists when creating or modifying a ticket. > > You have already done the hard part. The rest you can find here. > > http://doc.otrs.org/2.2/en/html/c1758.html
This link I sent you refers to setting the default priorities. If you
just want add a priority in needs only be in the database. What version
of OTRS are you using?
((enjoy))
Shawn Beasley
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