no, I didn't see it before.
This is one (of the uncountable) holes in my OTRS knowledge.
I go to read it.
Thank you.
Daniele
Shawn Beasley ha scritto:
Hi Daniele,
Thank you all.
> The problem I see is that I don't have required information into ORTS
db (useful for future/needed data analysis).
I'm not sure what you mean.
At the end of the story I would like to use OTRS to store all
information.
I would find a way to store data inside OTRS database as well I store
each field into OTRS database if I use
TicketFreeKey_n
TicketFreeText_n
You misunderstand. You will *not* use the forms provided with OTRS.
You will create your *own* forms in Perl, PHP, .Net or whatever fancy
programming tool the kids use these days.
no, I understood you very well, I believe.
The problem I see is the one I described just now in this same message.
If I create forms from outside OTRS I will not populate OTRS db but
only OTRS email messages.
Informations will be into email messages, not into a db!!!!, not into
the OTRS db.
I am going to fail during statistics!!
Have you take a look at X-OTRS headers to popluate FreeTextKeys
http://doc.otrs.org/2.2/en/html/x1053.html#table-of-x-otrs-headers
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