Re: [otrs] A form per queue. Is it possible?

[Shawn Beasley]

Hi Daniele,

I am sorry to always ask you about my personal problem... but I am really getting crazy!!!

[...]

--------------------------------------------------------------------
STEP 2:
--------------------------------------------------------------------
I build into OTRS->Admin->[ PostMaster Filter ] the following filter

Filtername: myFilter
Match:
Header 1:X-OTRS-TicketKey3      Value:Armadio

Set:
Header 1:X-OTRS-TicketValue3    Value:aaaaaa

Either:

Header 1:X-OTRS-TicketKey3      Value:Armadio
Header 1:X-OTRS-TicketValue3    Value:aaaaaa

--------------------------------------------------------------------
STEP 3:
--------------------------------------------------------------------
I send to my OTRS, through php, the following email:

<?php
   $to  = '[EMAIL PROTECTED]';
   $subject = 'Let me try';
   $body = 'This is the email content';

$header = "X-OTRS-TicketKey3:Armadio";

or

$header = "X-OTRS-TicketKey3:Armadio\r\n"; $header .= "X-OTRS-TicketValue3:aaaaaa";

   if (mail  ($to, $subject, $body, $header)) {
       echo 'E-mail inviata con successo.<br />';
       echo 'Destinatario: '.$to.'<br />';
       echo 'Subject: '.$subject.'<br />';
       echo 'X-Header: '.$header.'<br />';
       echo 'Contenuto: '.$body;
   } else {
       echo 'Non sono riuscito ad inviare il messaggio';
   }

?>

[...]

=> http://www.otrs.com/

I think this would be the proper code, but the main fact is your should set both headers in the php. Alternatively, you can choose the first option. I hope you get it up and running :)

--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
     http://www.otrs.com/ :: Communication with success!


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