Re: [otrs] Need Help!! Installing Issues!

[Shawn Beasley]

Hi Snehal,

I still don't understand what you mean? What version do I need to run ITSM version 1.1Beta? Is it just plain 2.2? and not 2.2.4?

OTRS::ITSM 1.1.0 beta2 (2008/03/17) - OTRS 2.2.5 is required

Please Read http://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM

Thanks

Thanks.

----- Original Message ----
From: Shawn Beasley <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org <otrs@otrs.org>
Sent: Thursday, March 20, 2008 9:39:56 AM
Subject: Re: [otrs] Need Help!! Installing Issues!

Hi Snehal,
> Hello OTRS,
>
> I am trying to install the new version of OTRS::ITSM, but it keeps
> giving me a frame-work error? I am running the latest version of OTRS
> 2.2.4. I was trying to install 1.0.5 the stable version.
>
Please keep the version numbers the same 2.2.4 needs 1.0.4 ITSM. Read
the requirements ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM
> THE ERROR:
>
> Error: Sorry, can't install package, because package is not for your
> Framework!!
>

> Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Mar
> 20 09:04:01 2008
>
> Message: Sorry, can't install package, because package is not for your
> Framework!!
>
> Traceback (3496):
>    Module: Kernel::System::Package::PackageUpgrade (v1.67) Line: 768
>    Module: Kernel::System::Package::PackageInstall (v1.67) Line: 474
>    Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.1) Line:
> 1085
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
>    Module:

> (v) Line: 47
>    Module: (eval) (v1.81) Line: 203
>    Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
>    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
>    Module: ModPerl::Registry::handler (v1.99) Line: 30
>
>
> Any help would be much appreciated.
>
> Thanks.
>
> ------------------------------------------------------------------------
>
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> => http://www.otrs.com/


--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
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Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann




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> Comment: > Bug Report: > > ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler

--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
     http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann

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