Just in case this got lost in the list problems some time ago, here i ask
again.
Thanks.
--
/Sune
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sune
T. Tougaard
Sent: 23. april 2008 10:11
To: User questions and discussions about OTRS.org
Subject: [otrs] Time units, normal time vs. overtime
Hi,
I'd like to "expand" the "Time Units" field when handling tickets.
My users have a need to distinguish between normal time used on a ticket and
overtime used.
(for billing and statistical purposes, for example)
I'm imagining that it's a fairly simple thing to do, but i have no idea how
to, as i'm really not a coder.
Can anyone help?
Have also had a look at the "Time Accounting" module, but... I just didn't
get it. And it seems a bit overkill for what i need.
Thanks.
--
/Sune
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