Hi Ed, > Under what circumstances should there be an entry in "My Queues (0)"?
When tickets exists that nobody is working on. > I have two open tickets in a queue that is marked as Mine, yet the > indicator is stubbornly zero. If these tickets are marked as yours (i.e. you locked them), they will disappear from the QueueView. You'll find them in "Locked Tickets", the icon at the top to the right. Locking and Unlocking is a confusing terminology. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
