Lars Jørgensen wrote:
Locking and Unlocking is a confusing terminology.
I don't think so, actually. 'Working on' is more confusing as it is perfectly possible to have locked a ticket but not work on it (e.g. it's set to pending reminder). Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
