When an agent uses an emtpy response with the default config, it gets
formatted like this -
<Salutation>
<Body of Original Email>
<Signature>
I want to move the body of the original mail up and put the original
mail at the very bottom, so that an agent answering a ticket with an
empty response sees this --
<Salutation>
<Signature>
<Original Mail>
I don't see how to rearrange that in the config options for
Salutation, Signature, or Response. Any help is appreciated.
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