You can achieve it by going to admin>> responses and selecting the "empty response" and editing it.
2008/5/22 <[EMAIL PROTECTED]>: > When an agent uses an emtpy response with the default config, it gets > formatted like this - > > <Salutation> > <Body of Original Email> > <Signature> > > I want to move the body of the original mail up and put the original mail > at the very bottom, so that an agent answering a ticket with an empty > response sees this -- > > <Salutation> > <Signature> > <Original Mail> > > I don't see how to rearrange that in the config options for Salutation, > Signature, or Response. Any help is appreciated. > > ---------------------------------------------------------------- > This message was sent using IMP, the Internet Messaging Program. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- Those that make the rule don't play the game!!
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