Hi "noname" You can change the order of the textblocks in
sysconfig -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat regards, Bruno -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, May 22, 2008 5:19 PM To: otrs@otrs.org Subject: [otrs] Configuring Responses When an agent uses an emtpy response with the default config, it gets formatted like this - <Salutation> <Body of Original Email> <Signature> I want to move the body of the original mail up and put the original mail at the very bottom, so that an agent answering a ticket with an empty response sees this -- <Salutation> <Signature> <Original Mail> I don't see how to rearrange that in the config options for Salutation, Signature, or Response. Any help is appreciated. ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
