In this case the user will receive a email, right? Is there any way to the user to login and then read The reason I closed the ticket?
Bets Regards, 2008/6/4 Ali, Mustaqil M <[EMAIL PROTECTED]>: > Reply to the ticket as per usual and set the next state to be "closed > successful". > > > > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of > *Daniel Castro > *Sent:* 04 June 2008 20:24 > *To:* otrs > *Subject:* [otrs] Otrs Newbie question > > > > Hi, > > I started to use OTR and i am really liking it. > I want to know to to configure otrs to send in the Customer::StateUpdate > the text I typed when I closed > the ticket. This is important to show the user why I closed the Ticket. > Or there is a better way to do it? > > Best Regards, > > -- > Daniel Castro - דניאל > Home Page : www.danielti.com.br > MSN: [EMAIL PROTECTED] > Skype: danielti2005 > ICQ : 316727989 > Jabber: danielti > Linux User: 387864 > AOL User: Danielti2005 > Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- Daniel Castro - דניאל Home Page : www.danielti.com.br MSN: [EMAIL PROTECTED] Skype: danielti2005 ICQ : 316727989 Jabber: danielti Linux User: 387864 AOL User: Danielti2005 Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria
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