Hi Laurent, You state that response times of 1 to 2 seconds for a page load are "by far too slow".
We are running three OTRS installations here, one of them on quite powerful hardware, and I see the same response times on all our installations. I think these are normal response times for OTRS. If 1 second is "by far too slow" maybe you should cut back on the coffee :-) What are other people experiencing? -- Lars > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Laurent Minost > Sent: Thursday, June 12, 2008 2:15 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] OTRS is slow > > Hi Brett, > > First, thanks for your answer. > > We're already using mod_perl (mod_perl-2.0.2-6.3.el5) and I prefer not > imagine what it could be without it as I found OTRS slow with mod_perl > enabled :) > > BR, > > Laurent > > > Brett Davis a écrit : > > Hi Laurent, > > > > On Mon, Jun 2, 2008 at 5:55 PM, Lars Jørgensen > <[EMAIL PROTECTED]> wrote: > > > > Hi > > > > I was browsing through the OTRS documentation and way down > in chapter 21 it says "Of course you should use mod_perl > 2.0". That's all and that's probably why I didn't enable it > before now. > > > > I found /opt/otrs/README.webserver which had a little more > info, and I decided to try and install mod_perl. > > > > That thing is FAST! Before OTRS was always a bit on the > slow side, now it performs very quickly. > > > > Maybe everybody on this list already knows about mod_perl > and in that case I'm sorry about this mail. But if you don't > know about it, you should definitely check it out. It ought > to at least be mentioned in the installation section of the manual. > > > > > > -- > > Lars > > > > I haven't checked it out myself but it might be worth some research. > > > > Brett > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Laurent Minost > > Sent: Tuesday, June 10, 2008 2:58 AM > > To: User questions and discussions about OTRS.org > > Subject: [otrs] OTRS is slow > > > > Hi, > > > > We are using OTRS 2.2.5 with a MySQL Backend with 4GB of > RAM and Xeon > > 3.06 GHz CPU. > > Linux Distribution is the latest CentOS 5.1 with kernel > > 2.6.18-53.1.21.el5 #1 SMP. > > OTRS is running on Apache httpd-2.2.3-11.el5_1.centos.3 with > > mod_perl-2.0.2-6.3.el5 and perl-5.8.8-10.el5_0.2 and is > having about ~ > > 4000 tickets in database with 300 customer companies and about 700 > > customers. > > > > Apache and MySQL were tuned the best I can to improve general > > performance and response time. > > > > With all these software and hardware related things, OTRS > is by far too > > slow, overall navigation on the Agent AND Customer > interface is slow ( > > response times of about 1 to 2 seconds for paged display). > > At this moment, I have no clue/idea about how to make it > faster, I would > > like to try some sort of debugging with tool like Fred but > didn't find > > any documentation how to implement it and makes it work ? > > By the way, I tried to disculpt some of the component by doing some > > tests with other software : Apache and MySQL does not seem to be the > > problem as other PHP applications running on the same > server are running > > fast and smoothly. > > > > If anyone is having some ideas or advises on how to debug/find a > > solution to this problem, I will be glad to read your > answers and share > > OTRS experience with any of you. > > > > ./otrs.checkModules > > CGI ... ok > > Date::Pcalc ... ok > > Date::Format ... ok > > DBI ... ok > > DBD::mysql ... ok > > Digest::MD5 ... ok > > Crypt::PasswdMD5 ... ok > > LWP::UserAgent ... ok > > IO::Scalar ... ok > > IO::Wrap ... ok > > MIME::Base64 ... ok > > MIME::Tools ... ok > > Mail::Internet ... ok > > Net::DNS ... ok > > Net::POP3 ... ok > > Net::LDAP ... ok > > Net::SMTP ... ok > > Authen::SASL ... ok > > GD ... ok > > GD::Text ... ok > > GD::Graph ... ok > > GD::Graph::lines ... ok > > GD::Text::Align ... ok > > XML::Parser ... ok > > PDF::API2 ... ok > > Compress::Zlib ... ok > > > > Thks by advance. > > > > Best regards > > > > Laurent MINOST > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > =p://www.otrs.com/ > > > > > > Dynojet Research, Inc. - Confidentiality notice: > > This email message and any attachments are intended only > for the person or entity to which it is addressed and may > contain confidential, proprietary and/or privileged > information. 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