Hi Arnold, Arnold Ligtvoet schrieb: Its really not that complicated. Its worth asking anyway, isnt it?Hi Mario,-----Original Message----- Hello List,we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface? We mainly want to Delete (spam) or Close Tickets (obsoltete stuff).It sounds to me like you are trying to make a vacuum cleaner make coffee. Now we dont get spam or system mails anymore at all. But we have loads of spam in our system from the past. So your advice does not help here at all ;-)Why not use a spamfilter on the mailbox you are using with OTRS? It saves you the trouble of having to delete spam by hand. We only get about 3 to 4 spam messages in OTRS a day. Cheers, Mario |
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