why not set up a job on the Generic Agent to delete these tickets? It will take a while as I think it closes/deletes 500 tickets a shot but might be a solution.
On Tue, Jun 24, 2008 at 3:15 PM, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Hi Arnold, > > Arnold Ligtvoet schrieb: > > Hi Mario, > > > > -----Original Message----- > Hello List, > > we have LOT of open and new Tickets in our System. About 80% of it is > useless or spam. > Is there a GUI which is a little faster and better to use than the > Webinterface? > > We mainly want to Delete (spam) or Close Tickets (obsoltete stuff). > > > It sounds to me like you are trying to make a vacuum cleaner make > coffee. > > > Its really not that complicated. Its worth asking anyway, isnt it? > > Why not use a spamfilter on the mailbox you are using with OTRS? It > saves you the trouble of having to delete spam by hand. We only get > about 3 to 4 spam messages in OTRS a day. > > > Now we dont get spam or system mails anymore at all. But we have loads of > spam in our system from the past. So your advice does not help here at all > ;-) > > Cheers, > Mario > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- http://tinyurl.com/2j6lzt _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
