Laurent Minost wrote:
Does anyone know what is the action to do on a ticket to avoid
having continuously the message displayed "You have 1 new
mlessage !" under the Agent frontend please ?
It does not seem to disappear by it self even after zooming/read the
last ticket followup ... Why ? Is there any configuration directive
for this behaviour please ?
As long as you don't take any action (e.g. closing it, adding a note
to the ticket and setting a pending reminder, etc.) OTRS will report
it as a new message that needs taking care of. Viewing it is not enough.
Nils Breunese.
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