Hi Steve,
Thks a lot, this was the exact directive that we need to modify to
achieve what we wanted to have.
Big thks for your time and support.
Laurent MINOST
Steven Carr a écrit :
Laurent Minost wrote:
It does not seem to disappear by it self even after zooming/read the
last ticket followup ... Why ? Is there any configuration directive for
this behaviour please ?
By default it will only stop showing unread messages when you reply to,
add a note or in general do something with the ticket, you can modify
"Ticket::NewMessageMode" and set it to "ArticleSeen" which will hide the
notification once the message has been read.
Steve
--
Steven Carr
Engineer - Khipu Networks Ltd.
[EMAIL PROTECTED] - www.khipu-networks.com
Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573
Specialist Reseller of the year - CRN Channel Awards 2007
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