On Thu, 2 Oct 2008, Nils Breunese (Lemonbit) wrote:

I have OTRS fetching all queues from a single POP mailbox and sorting based on the "To:" line ("Postmaster Filters"). On the mailserver, I have [EMAIL PROTECTED] forworading to [EMAIL PROTECTED], which is the POP account OTRS checks. This worked previously... Any ideas how to fix this? I assume there must be some new setting that I missed, but after digging around for quite some time, I'm not seeing it.

Is the queue system address set to the address that is filtered into that queue? Admin > Queue > [queue] > System Address.

Sorry to be so late on replying to my own problem... I have it set to "[EMAIL PROTECTED]" (a qmail-ism; otrs-* will end up in the [EMAIL PROTECTED] POP account).

Is this the likely culprit?

I cannot remember why I set it up that way, and at this point I'm not sure just what might blow up if I alter that address. I think my original intent was to have multiple queues share that [EMAIL PROTECTED] POP account, so I could have otrs-admin@, otrs-dsl@, etc.

Thanks,

Charles

Nils Breunese.
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